Leaving Certificate Helpline
1800 265 165

About The Helpline

The Helpline is provided courtesy of the National Parents’ Council in association with the Irish Independent, the Department Of Education and supported by the GAA. The Institute of Guidance Counsellors are employed to provide qualified guidance counsellors to give advice and support to both students and their parents. The dates and times for the 2021 Helpline are as follows:

LC HELPLINE 2021 – IGC Timetable
Date Times
3rd September Friday 11am – 8pm
4th September Saturday 11am – 4pm
4pm – 8pm
5th September Sunday 11am – 4pm
6th September Monday Closed
7th September Tuesday 11am – 4pm
4pm – 8pm
8th September Wednesday 11am – 4pm
4pm – 8pm
9th September Thursday 11am – 4pm
10th September Friday 11am – 4pm

National Parents Council Leaving Certificate Helpline 2021

Extended to September 13th

The NPCPP Leaving Cert. Helpline 1800 265 165 is a free phone service provided to Leaving Cert. students and their parents and guardians. IGC  professionals give
confidential one to one support, advice and guidance on Leaving Certificate results, Leaving Certificate Applied (LCA), Leaving Certificate Vocational Programme (LCVP), CAO offers, further education and training (including apprenticeships, traineeships and Post-Leaving Certificate courses), opportunities for further study abroad, SUSI and grant application processes and the State Examinations Commission Candidate Self Service Portal.

At https://www.examinations.ie/candidate-portal.

The National Parents Council Post Primary Leaving Cert. Helpline 2021, 1800 265 165 Has extended its hours to include Saturday 11th  10am – 2pm and Monday 13th  10am – 2pm  of September.

Approximately 60,000 students have received their results on 3rd September 2021, and the Helpline aims to support students, parents and guardians by reducing stress and anxiety in what is undoubtedly an exceptional year in Irish educational history through providing accurate information and counselling during this time.

The Helpline is  professionally staffed by members of the Institute of Guidance Counsellors (IGC), who assist callers with up to date information on issues such as the appeals process, reviews and rechecks, CAO applications, non-CAO options and SUSI/grant applications.

The Helpline is sponsored by the Department of Education, Independent Newspapers and Independent.ie, and supported by the IGC, ISSU, SUSI , GAA Croke Park Community Fund, THEA and SOLAS.

Minister for Education, Norma Foley, said: “The Leaving Certificate helpline is a vital resource to students across the country and gives them the opportunity to seek the best advice available from qualified guidance counsellors who can provide them with reassurance, support and relevant information about their options. I know that the helpline provides a service to an enormous amount of students every year and students can be assured that no matter your query, there will be someone on hand to guide you through the pathway to your next steps in education.

I would like to thank the National Parents Council Post Primary and the Institute of Guidance Counsellors for operating the helpline this year in such difficult circumstances and continuing to offer this necessary support to students.” Katherine Donnelly, Education Editor, Irish Independent said, “The Irish Independent is very pleased to be associated with the Helpline and to support students and parents at this critical time” Eleanor Murphy, Communications and Customer Services Manager at SUSI said “SUSI is delighted to continue to support the Exam Helpline which offers an invaluable service to students and their families. SUSI will be on hand to answer any questions in relation to grant applications including queries on application procedures and eligibility criteria.”

Mai Fanning, NPCPP President has these words for students:

“You have faced many challenges this year, and we understand that many students may be anxious at this time, but remember regardless of the results you receive on 3rd September, be proud of how far you’ve come. Have faith in yourselves that you can achieve anything you set your mind to.


Note to Editors

The National Parents Council Post Primary (NPCPP) is the voice of, and advocate for, all parents and guardians of young people in post-primary education.

The NPCPP aims to provide a forum that actively supports parents and guardians in their parenting role and to interact effectively with schools and other education partners on issues that impact on the education, development, and general well-being of young people within the post primary education

For comments and media queries please contact [email protected] or phone 01 862 3346.

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Contact Information

Unit 6 -Building 125,
OMNI Shopping Centre,
Santry, Dublin 9
Phone: +353 (1) 862 3346
Email: [email protected]
Website: www.npcpp.ie

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